
AI Customer Service Platform
An on-prem, multi-channel support platform that answers customers on WhatsApp, voice and commerce channels — with provider-agnostic LLMs, tool-calling guardrails and full audit trails.
Selected work
Each one is written up the same way: the problem in the client's language, the architecture, the decisions I'd defend in a review, and the numbers.

An on-prem, multi-channel support platform that answers customers on WhatsApp, voice and commerce channels — with provider-agnostic LLMs, tool-calling guardrails and full audit trails.

A bilingual tax-litigation platform for Saudi Zakat, tax and customs law. An agent drafts legal documents grounded in retrieved regulation, stopping for a human whenever it needs facts only the lawyer has.

A French-language recruitment platform that turns CVs and assessment quizzes into structured profiles, ranks every candidate against a job description with an explainable score, and recommends the training that would close each candidate's gaps.
Smaller experiments, protocol work and field notes live in the lab.
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MAJID
“Innovation distinguishes between a leader and a follower.”
Need an AI system that holds up in production? Tell me what breaks today and I'll tell you what I'd build.